Responsible Gaming
at af99 — Play Smart,
Stay in Control
af99 believes that gaming should always be a source of entertainment, never a source of stress or hardship. Our responsible gaming framework puts practical tools and clear guidance in the hands of every player so that the experience stays fun, affordable, and safe.
Gaming That Stays Enjoyable
At af99, responsible gaming is not a footnote — it is a core part of how we operate. Every player who joins the af99 platform in Bangladesh has access to a full suite of free, easy-to-use tools that help them stay in control of how much they play, how often they play, and how much they spend. We actively encourage all players to use these tools whether or not they currently feel their gambling is a problem.
Gambling is an activity that carries inherent financial risk. On af99, you can enjoy cricket betting, live casino, slots, Fruit Shop, Pool Rummy, and dozens of other games — but all of these should be approached with a clear budget in mind and a realistic understanding that losses are possible. No gambling outcome is guaranteed, and no betting strategy eliminates risk.
The information on this page will help you understand the warning signs of problem gambling, describe the tools af99 provides to help you manage your play, and explain how to reach our support team if you need help. All support is available in English, seven days a week, around the clock.
af99 operates under an international gaming licence and takes its duty of care toward players seriously. We reserve the right to intervene on any account where our responsible gaming monitoring systems detect patterns that suggest a player may be experiencing harm. Such interventions may include temporary account restrictions, mandatory cooling-off periods, or direct outreach from our support team.
Strictly 21+ Only
af99 is an adults-only platform. All players must be 21 years of age or older to register, deposit, and play. Age verification is mandatory during the KYC process. Any account found to belong to a person under the age of 21 will be closed immediately and any remaining balance will be handled per applicable regulations.
Gambling Is Not a Source of Income
af99 strongly advises all players never to treat gambling as a way to earn money, pay bills, or recover financial losses. Set a firm entertainment budget before you play, and treat any winnings as a bonus rather than expected income. Never gamble with money you cannot afford to lose.
Need Help Right Now?
If you feel that your gambling is becoming a problem, contact our support team immediately at [email protected] or via live chat inside your account dashboard. Our trained support staff can activate a self-exclusion or account limit on your behalf within minutes.
Tools Available to Every af99 Player
Every tool listed below is free to activate, available 24/7, and can be requested by contacting our support team at [email protected] or via live chat inside your af99 account dashboard.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you can deposit into your af99 account. Once a limit is active, the platform will not allow deposits that exceed your chosen threshold until the limit is reviewed and adjusted. Limit reductions take effect immediately; increases are subject to a 48-hour cooling-off period.
Instant ActivationSession Time Limits
Define the maximum number of hours or minutes you want to spend on the af99 platform within a single session or within a given day. When your time limit is reached, you will receive an on-screen notification and be prompted to log out. This tool is particularly useful for players who lose track of time during extended gaming sessions.
Configurable DailyTime-Out (Short Break)
Take a temporary break from the af99 platform for a period of your choosing: 24 hours, 48 hours, one week, or one month. During a time-out, your account remains open but login is blocked and no deposits can be processed. Time-outs cannot be cancelled before the chosen period expires. Your balance is preserved safely throughout.
Min. 24 HoursSelf-Exclusion
If you feel you need a longer break, self-exclusion blocks access to your af99 account for a minimum period of six months, with options extending up to five years or permanently. Self-exclusion is irreversible for the chosen duration. During self-exclusion, af99 will also suppress all marketing communications addressed to you.
Min. 6 MonthsLoss Limits
Set a cap on the maximum net loss you are willing to incur over a defined period — daily, weekly, or monthly. Once your loss limit is reached, af99 will prevent further wagering until the limit period resets. Like deposit limits, reductions are instant while increases carry a mandatory 48-hour review delay.
Flexible PeriodsReality Checks
Enable periodic on-screen reality check prompts that display how long you have been logged in and how much you have wagered in that session. Reality checks appear at regular intervals you define (e.g., every 30 or 60 minutes) and give you a clear, fact-based snapshot of your current session to support informed decision-making.
Every 30–60 Minaf99's Responsible Gaming Principles
These six principles underpin every responsible gaming decision af99 makes — from platform design to support team training.
Player Safety First
Every feature on the af99 platform is designed with player safety as a baseline requirement. Responsible gaming tools are built into the core account management system, not added as an afterthought. Safety is a default, not an option you have to hunt for.
Full Transparency
af99 presents clear odds, house edge information, and session history to every player. We do not hide the statistical reality of gambling behind marketing language. Informed players make better decisions, and that is good for everyone.
Rigorous Age Verification
No player under 21 years of age is permitted on the af99 platform. Our KYC process requires government-issued ID verification before any deposit or withdrawal is processed. We take our obligation to prevent underage gambling seriously and enforce it without exception.
Trained Support Staff
Our 24/7 English-language support team includes staff trained specifically to identify and respond to signs of problem gambling. If a player contacts us in distress or expresses concern about their gambling habits, our team follows a clear responsible gaming escalation protocol.
Behaviour Monitoring
af99 uses automated monitoring to flag account activity patterns that may indicate problem gambling — such as rapidly increasing deposit frequency, large late-night sessions, or repeated deposit-then-withdraw cycles. Flagged accounts are reviewed by our responsible gaming team.
Compassionate Intervention
When af99 identifies a player who may be at risk, our approach is compassionate, non-judgmental, and practical. We reach out directly, offer immediate tool activation, and provide guidance toward professional support resources. We never shame or penalise a player for asking for help.
Is Gambling Becoming a Problem?
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are used by organisations worldwide to help individuals assess whether their gambling habits may be causing harm. If you recognise several of these signs in your own behaviour, we strongly encourage you to use one of af99's self-management tools or to speak with a professional counsellor.
Being honest with yourself is the most important step. Many players in Bangladesh and around the world have successfully managed their gambling with the right support. There is no shame in asking for help — in fact, it is a sign of strength.
af99's support team at [email protected] is available around the clock and will treat your enquiry with complete confidentiality. You may also use the self-exclusion tool at any time to immediately block access to your account.
Chasing Losses
Continuing to gamble in an attempt to win back money you have already lost, often increasing bet sizes to recover losses faster. This behaviour significantly increases financial risk and is one of the clearest indicators of problem gambling.
Gambling Beyond Your Means
Spending money on gambling that was intended for essential expenses such as rent, food, household bills, or loan repayments. If gambling is competing with your basic needs, this is a serious warning sign that requires immediate attention.
Inability to Stop
Finding it difficult or impossible to stop gambling once you have started, or being unable to stick to limits you set for yourself before a session. Repeated failed attempts to cut back are a strong indicator that professional support may be beneficial.
Neglecting Responsibilities
Missing work obligations, neglecting family responsibilities, or withdrawing from social activities because of time spent gambling or thinking about gambling. If gambling is affecting your relationships or job, it has moved beyond entertainment.
Borrowing to Gamble
Taking out loans, borrowing money from family or friends, or using credit facilities specifically to fund gambling activity. Financial borrowing to support gambling is a serious escalation that warrants immediate intervention.
Mood Dependency on Outcomes
Experiencing significant mood swings tied directly to gambling wins and losses — feeling euphoric after wins and deeply distressed, irritable, or anxious after losses. Emotional dependence on gambling outcomes is a recognised psychological warning sign.
Reflect on Your Gambling Habits
Consider each of the following questions honestly. If you answer "yes" to two or more, we recommend activating one of af99's player protection tools or speaking with our support team.
Have you ever spent more money gambling than you originally planned for that session?
If this happens regularly, a deposit limit or session wager cap may help you stay within your planned budget.
Have you ever lied to a family member or friend about how much time or money you spend on gambling?
Concealment is often a sign that you already sense your gambling has reached an unhealthy level.
Have you gambled to escape feelings of stress, anxiety, loneliness, or boredom rather than purely for entertainment?
Using gambling as an emotional coping mechanism can lead to escalating patterns. Consider speaking with a counsellor.
Have you tried to set limits on your gambling and found yourself unable to keep to them without external enforcement?
af99's platform-enforced limits take the decision out of your hands in the moment — this is exactly what they are designed for.
Have you ever felt restless, irritable, or anxious when trying to reduce or stop gambling?
These are recognised symptoms of behavioural dependence. Professional counselling can provide structured support for managing these feelings.
Has gambling negatively affected your personal finances, relationships, work performance, or overall wellbeing in the past year?
If gambling has caused real-world harm, please contact our support team at [email protected] immediately. We are here to help without judgement.
Activating Your Player Protection Tools
All af99 responsible gaming tools can be activated quickly and at no cost. Here is how to access them.
Via Live Chat
Log in to your af99 account and open the live chat widget inside your account dashboard. Tell the support agent which tool you want to activate — deposit limit, time-out, loss limit, self-exclusion, or reality checks — and your preference will be applied within minutes. Live chat is available 24 hours a day, 7 days a week.
Via Email
Send a plain-text email to [email protected] with the subject line "Responsible Gaming Request". Include your registered username, the tool you wish to activate, and the parameters you want applied (e.g., "daily deposit limit of ৳2,000" or "self-exclusion for 6 months"). Our team will confirm activation within 24 hours.
Via Account Settings
Some responsible gaming tools are accessible directly within your af99 account settings panel after login. Navigate to your account profile, locate the Responsible Gaming section, and follow the on-screen instructions to configure deposit limits, session limits, and reality check intervals at your own pace without needing to contact support.
Practical Guidelines for Healthy Gambling
The following guidelines are recommended for all af99 players, regardless of how long they have been playing or how much they typically wager. Applying these habits consistently is the most effective way to ensure that gambling remains a positive, controlled experience.
- Set a fixed entertainment budget before each session and never exceed it, regardless of results.
- Treat gambling winnings as a bonus, not as guaranteed income or a financial safety net.
- Never gamble under the influence of alcohol, recreational substances, or extreme emotional states such as acute stress or grief.
- Take regular breaks during sessions — stand up, move around, and give yourself time away from the screen.
- Keep gambling as one of several leisure activities rather than your primary source of entertainment or social engagement.
- Avoid gambling at late hours when your judgement and impulse control may be impaired by fatigue.
- Review your account transaction history regularly so that you have an accurate picture of your spending over time.
- Share your deposit limits with a trusted family member or friend so they can help you stay accountable.
- If a session is going badly, close the platform and return another time — never chase losses in the same session.
- Use af99's reality check feature to receive periodic reminders of how long you have been playing and how much you have wagered.
Keeping af99 Safe from Underage Access
af99 is a strictly 21+ platform. If you share a device — a smartphone, tablet, or computer — with younger family members, we strongly recommend taking the following steps to prevent underage access to the af99 platform and to other gambling websites.
- Always log out of your af99 account when you finish a session, especially on shared devices.
- Never save your af99 login credentials in a browser that is accessible to children or teenagers.
- Enable parental control software on family devices. Well-regarded options include Net Nanny, Kaspersky Safe Kids, and built-in controls available through Android and iOS operating systems.
- Have open conversations with teenagers in your household about the risks of underage gambling and the legal age requirement of 21 years.
- If you suspect a person under 21 has accessed the af99 platform, contact [email protected] immediately so that we can investigate and take appropriate action.
Legal Age Reminder
Under af99's terms of service and applicable international gaming regulations, all players must be aged 21 or above. Providing false information about your age during registration is a serious breach of the af99 Terms and Conditions and may result in permanent account closure and forfeiture of any balance held in the account.
Play Responsibly With af99
Review our FAQ for answers to common player questions, explore our full game library, or log in to your af99 account to activate a deposit limit or time-out tool right now. Your wellbeing is our priority.
21+ only. Gambling can be addictive — please play responsibly and within your means.