af99 Frequently
Asked Questions

Creating an af99 account takes less than three minutes. Visit af99.im, click the registration button, and fill in your username, password, email address, and mobile number. You must confirm that you are aged 21 or above and agree to the Terms and Conditions before submitting. Once your details are verified, your account is activated instantly and you can make your first deposit.

af99 requires government-issued photo ID for KYC verification — a valid National ID card (NID), passport, or driving licence is accepted. You will also need to provide proof of your registered mobile number. KYC is completed before your first withdrawal is processed. Submitting clear, legible documents speeds up the review, which typically takes one to two business days.

The minimum age to register and play on af99 is 21 years. This applies to all players regardless of location. af99 enforces strict age verification during the KYC process, and any account found to belong to a person under 21 will be closed immediately with the balance handled in accordance with applicable regulations.

To reset your af99 password, click the 'Forgot Password' link on the login page and enter your registered email address or mobile number. A verification code will be sent to you. Enter the code, set a new password, and you will regain immediate access to your account. If you do not receive the reset message within a few minutes, check your spam folder or contact [email protected].

No — af99 strictly allows one account per person, per household, and per device. Operating multiple accounts is a breach of the Terms and Conditions and may result in permanent suspension of all accounts involved and forfeiture of any associated balances. If you have accidentally created a duplicate account, contact [email protected] immediately to have the issue resolved.

To deposit via bKash on af99, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown the designated af99 bKash merchant number. Send the amount from your bKash app using the 'Send Money' or 'Payment' option, enter the transaction ID in the deposit form, and submit. Deposits are typically credited to your af99 account within five to fifteen minutes.

Nagad deposits on af99 are processed very quickly — in most cases your account balance is updated within five to ten minutes of a successful Nagad transfer. During peak periods such as BPL match days or major tournaments, processing may take up to thirty minutes. If your deposit has not appeared after an hour, contact af99 support with your Nagad transaction ID for a manual review.

The minimum deposit amount on af99 is ৳500. This applies across all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit set by af99 itself, though your mobile banking provider may impose daily transfer caps. Always check your bKash or Nagad daily limit if you plan to make a large deposit.

The minimum withdrawal amount on af99 is ৳1,000. Withdrawals below this threshold cannot be processed. There is no fee charged by af99 for standard withdrawals via bKash, Nagad, or Rocket, though your mobile banking provider may apply their own transaction charges. Make sure your KYC verification is complete before requesting a withdrawal, as unverified accounts cannot process payouts.

af99 processes withdrawal requests within two to four hours for bKash, Nagad, and Rocket. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank, or City Bank may take one to two business days. Withdrawals requested on weekends or Bangladeshi public holidays may take slightly longer. You will receive a confirmation notification once your withdrawal has been approved and sent.

af99 does not charge any platform fee on standard deposits or withdrawals. However, your mobile financial service provider — bKash, Nagad, or Rocket — may apply their own transaction fees depending on your account type and the transaction amount. These third-party charges are beyond af99's control. We recommend checking your provider's current fee schedule before initiating a large transfer.

No — af99 requires that withdrawals are sent to the same bKash, Nagad, or Rocket number that was used for deposits on your account. This is a security and anti-fraud measure. If you need to update your registered payment number, contact [email protected] with your KYC documents for a manual review before any withdrawal can be redirected.

To bet on BPL matches on af99, log in, navigate to the Cricket section, and browse the available Bangladesh Premier League fixtures. Select the match you want to bet on, choose your market — match winner, top batsman, total runs, or live in-play options — enter your stake in BDT, and confirm your bet. af99 offers competitive odds on all BPL matches and covers the full tournament from group stage to final.

Yes — af99 offers live in-play betting on major cricket tournaments including BPL, IPL, T20 World Cup, and Bangladesh Tigers international matches. In-play markets update in real time as the match progresses, covering ball-by-ball options such as next wicket, next boundary, and over totals. A stable internet connection is recommended for the best live betting experience.

af99 hosts an extensive slots library featuring games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. You will find classic three-reel slots, five-reel video slots, Megaways titles, and jackpot slots with progressive prize pools. The Fruit Shop slot is one of the most popular choices among af99 players. The full catalogue is accessible on both desktop and mobile without any app download required.

Yes — af99 is fully optimised for mobile play on both Android and iOS devices. The entire game library, including slots, live casino, cricket betting, and Fruit Shop, is accessible directly through your mobile browser without needing to download a separate app. The responsive design adapts to your screen size automatically, and all deposit and withdrawal features work seamlessly on mobile.

af99 exclusively partners with licensed game providers whose titles use certified Random Number Generator (RNG) technology. This means every spin, card draw, and dice roll produces genuinely random, unpredictable outcomes. af99's live casino games, supplied by providers such as Evolution Gaming and Ezugi, are streamed from professional studios with trained dealers. af99 does not manipulate game outcomes — results are determined solely by the certified RNG or the physical game equipment.

af99 offers a welcome bonus for new players on their first deposit. The specific bonus percentage and maximum amount are displayed on the Promotions page at the time of registration, as offers are updated periodically. To claim the welcome bonus, opt in during the registration process or within the Promotions section of your account before making your first deposit. Bonuses cannot be claimed retrospectively.

All af99 bonuses are subject to wagering requirements, which specify how many times the bonus amount must be wagered before a withdrawal can be made. The exact wagering multiplier is stated in the Terms and Conditions of each individual promotion. Generally, sports betting wagers contribute 100 % toward bonus wagering, while slots and casino games may contribute at different rates. Always read the specific promotion T&Cs before claiming.

Yes — af99 bonuses carry an expiry period, which is stated clearly in each promotion's Terms and Conditions. If the wagering requirement is not completed within the expiry window, the bonus and any winnings derived from it will be forfeited automatically. Expiry periods vary by promotion type but are typically between seven and thirty days from the date the bonus is credited to your account.

Yes — af99 regularly runs special promotions tied to major events in the Bangladesh calendar, including Eid, Pohela Boishakh, BPL season, IPL, and T20 World Cup tournaments. Seasonal offers may include deposit match bonuses, free bet credits, cashback deals, and enhanced odds on featured matches. Check the Promotions section of your af99 account regularly or ensure your account notification preferences are enabled so you never miss a limited-time offer.

af99 operates under an international gaming licence and uses SSL encryption to protect all player data and financial transactions. The platform employs industry-standard security protocols including two-factor authentication and fraud monitoring. While Bangladeshi domestic gambling law is complex, af99 is accessible to adult players in Bangladesh who choose to use internationally licensed platforms. We recommend that all players review their local regulations and play responsibly.

af99 protects all personal and financial data using 256-bit SSL encryption on every page of the platform. Payment information is never stored in plain text, and all transactions are processed through secure, encrypted channels. af99 does not sell or share your personal data with third parties except as required by its licensing obligations. Full details are available in the af99 Privacy Policy.

To self-exclude from af99, contact the support team via live chat inside your account dashboard or send an email to [email protected] with the subject line 'Self-Exclusion Request'. State your registered username and your preferred exclusion period — options range from six months up to permanent exclusion. Self-exclusion is activated within minutes of your request being received, and af99 will also suppress all marketing communications to you during the exclusion period.

If you are concerned that your gambling is becoming harmful, contact the af99 support team immediately at [email protected] or via live chat. Our trained staff can activate deposit limits, time-outs, or self-exclusion on your account straight away. You do not need to wait — reaching out early is always the right decision. af99's Responsible Gaming page also provides detailed guidance on warning signs and self-assessment tools.

af99 customer support is available 24 hours a day, seven days a week. You can reach the support team via live chat inside your account dashboard after logging in, or by email at [email protected]. All support is provided in English. For responsible gaming requests such as account limits or self-exclusion, clearly state your username and the specific action you need when contacting support to ensure the fastest possible response.